The Benefits of Mobile Device Deployment
A growing number of small and midsize businesses are finding high-value ways to deploy mobile devices – well beyond phone, voicemail, and Web access. Nine out of ten SMB (Small Medium Bussines) companies enable employees to check email via mobile devices and 64% use mobile devices for remote computing. More than half of SMBs allow employees to access applications and business data via mobile devices. With the hiring of so-called Gen-Y workers, organizations of all sizes can expect to see an exponential increase in the amount of textmessaging, which today is occurring in just two-infive small and midsize companies. Interestingly, texting does not represent a dramatic change in mobile usage, though it may result in fewer calls and fewer emails and thus require further refinements to carrier contracts. Serious text-messaging (and email-capable) devices, such as the RIM Blackberry and T-Mobile Sidekick, do tend to add a cost premium above basic cell phones; however, the added functionality can lead to higher satisfaction – particularly for Gen Y workers who most likely already own such devices. While we're still in the early years of mobile technology deployments, smaller companies are finding that sheer “mobility “ remains the key advantage – rather than more traditional goals such as increased sales or revenue. In fact, only one in four SMBs report that mobile technologies help them boost sales and revenue.
A growing number of small and midsize businesses are finding high-value ways to deploy mobile devices – well beyond phone, voicemail, and Web access. Nine out of ten SMB companies enable employees to check email via mobile devices and 64% use mobile devices for remote computing. More than half of SMBs allow employees to access applications and business data via mobile devices. With the hiring of so-called Gen-Y workers, organizations of all sizes can expect to see an exponential increase in the amount of textmessaging, which today is occurring in just two-infive small and midsize companies. Interestingly, texting does not represent a dramatic change in mobile usage, though it may result in fewer calls and fewer emails and thus require further refinements to carrier contracts. Serious text-messaging (and email-capable) devices, such as the RIM Blackberry and T-Mobile Sidekick, do tend to add a cost premium above basic cell phones; however, the added functionality can lead to higher satisfaction – particularly for Gen Y workers who most likely already own such devices. While we're still in the early years of mobile technology deployments, smaller companies are finding that sheer “mobility “ remains the key advantage – rather than more traditional goals such as increased sales or revenue. In fact, only one in four SMBs report that mobile technologies help them boost sales and revenue.
By far the most widely reported mobility challenge facing SMBs is insufficient battery life, which was cited by 71% of SMB organizations. Workarounds for battery life are increasingly plentiful, but these represent an additional cost that may strike someorganizations as unexpected or burdensome. Security issues remain a key concern for SMBs. Two-fifths of smaller companies find device security to be challenging and nearly a third cite network security as an issue.
A case in point: Nearly 10% of SMBs report that their mobile security has been compromised at least once and 39% believe that even though they've had no incidents reported, their security policies and safeguards need improvement. That makes sense, considering that most smaller organizations still take an ad hoc approach to mobile deployments. Few SMBs have specific security policies and procedures related to mobility. Most rely upon cell phone carriers, for example, to secure mobile communications.
Partly abridged version of the bMighty Research Report